For Hobsons, we created a solution to improve their workflows and automation of their online application service. The online application service was for managing and tracking applications throughout the lifecycle of students. The system created by us for Hobsons supports tens of thousands of students applying to colleges and universities. The complete application management system required by us manages the volume and diversity of applications for Hobsons user community.
The solution created by us included:
Contacts: Special Imports
Information beyond the normal attribute data can be imported into the EMT system. EMT users can import relational entities such as communication logs, courses, alerts, etc.
Connect users may use the Special import feature to import Communication Logs, High School Data, and College Data. Both High School and College Data imports would replace the ACT codes used in the default picker.
Contacts: Special Exports
Data related to contacts held outside of contact attributes can be exported from the CRM. Connect and Retain users can export relational entities such as communication logs.
Telecenter: There are three sections in the telecenter:
Telecenter admin privileges provide the user with the ability to control day to day activities in the Telecenter module.
The Telecenter administrator can perform the following functions:
The Telecenter manager permission provides a user with pre-built call job and caller reports as well as the ability to control the caller message in the Telecenter module.