iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes.
With robust customization options, automated workflows, and seamless integration capabilities, iTop adapts to any organization’s specific needs. Whether it’s managing assets, service requests, or change processes, iTop helps IT teams operate more efficiently and deliver better service outcomes. Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].
You can subscribe to iTop, an AWS Marketplace product and launch an instance from the product’s AMI using the Amazon EC2 launch wizard.
Step 1: SSH into Your Instance: Use the SSH command with the username ubuntu and the appropriate key pair to start the applications.
Username: ubuntu
ssh -i path/to/ssh_key.pem ubuntu@instance-IP
Replace path/to/ssh_key.pem with the path to your SSH key file and instance-IP with the public IP address of your instance.
Step 2: You will be redirected to the dashboard screen. Click Continue.
Step 3: Click Next.
Step 4: Accept the terms and conditions of the license agreement. Click Next.
Step 5: Enter database credentials for successful configuration.
Server name: localhost
Login: root
Password: Admin@123
Click Next.
Step 6: Enter Administrator details.
Step 7: Enter miscellaneous parameters. Click Next.
Step 8: Select the option to configure the type of elements.
Step 9: Select the Service Management options
Step 10: Select the Tickets Management options
Step 11: Change Management options
Step 12: Pick additional ITIL
Step 13: Click Install.
Step 14: Congratulations on installing iTop.
Step 15: You have successfully installed the iTop application in your system.
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Until now, small developers did not have the capital to acquire massive compute resources and ensure they had the capacity they needed to handle unexpected spikes in load. Amazon EC2 enables any developer to leverage Amazon’s own benefits of massive scale with no up-front investment or performance compromises. Developers are now free to innovate knowing that no matter how successful their businesses become, it will be inexpensive and simple to ensure they have the compute capacity they need to meet their business requirements.
The “Elastic” nature of the service allows developers to instantly scale to meet spikes in traffic or demand. When computing requirements unexpectedly change (up or down), Amazon EC2 can instantly respond, meaning that developers have the ability to control how many resources are in use at any given point in time. In contrast, traditional hosting services generally provide a fixed number of resources for a fixed amount of time, meaning that users have a limited ability to easily respond when their usage is rapidly changing, unpredictable, or is known to experience large peaks at various intervals.
No. You do not need an Elastic IP address for all your instances. By default, every instance comes with a private IP address and an internet routable public IP address. The private address is associated exclusively with the instance and is only returned to Amazon EC2 when the instance is stopped or terminated. The public address is associated exclusively with the instance until it is stopped, terminated or replaced with an Elastic IP address. These IP addresses should be adequate for many applications where you do not need a long lived internet routable end point. Compute clusters, web crawling, and backend services are all examples of applications that typically do not require Elastic IP addresses.
Amazon S3 provides a simple web service interface that you can use to store and retrieve any amount of data, at any time, from anywhere on the web. Using this web service, you can easily build applications that make use of Internet storage. Since Amazon S3 is highly scalable and you only pay for what you use, you can start small and grow your application as you wish, with no compromise on performance or reliability.
Amazon S3 is also designed to be highly flexible. Store any type and amount of data that you want; read the same piece of data a million times or only for emergency disaster recovery; build a simple FTP application, or a sophisticated web application such as the Amazon.com retail web site. Amazon S3 frees developers to focus on innovation instead of figuring out how to store their data
Amazon RDS manages the work involved in setting up a relational database: from provisioning the infrastructure capacity you request to installing the database software. Once your database is up and running, Amazon RDS automates common administrative tasks such as performing backups and patching the software that powers your database. With optional Multi-AZ deployments, Amazon RDS also manages synchronous data replication across Availability Zones with automatic failover.
Since Amazon RDS provides native database access, you interact with the relational database software as you normally would. This means you’re still responsible for managing the database settings that are specific to your application. You’ll need to build the relational schema that best fits your use case and are responsible for any performance tuning to optimize your database for your application’s workflow.
Amazon S3 is secure by default. Upon creation, only the resource owners have access to Amazon S3 resources they create. Amazon S3 supports user authentication to control access to data. You can use access control mechanisms such as bucket policies and Access Control Lists (ACLs) to selectively grant permissions to users and groups of users. The Amazon S3 console highlights your publicly accessible buckets, indicates the source of public accessibility, and also warns you if changes to your bucket policies or bucket ACLs would make your bucket publicly accessible.
You can securely upload/download your data to Amazon S3 via SSL endpoints using the HTTPS protocol. If you need extra security you can use the Server-Side Encryption (SSE) option to encrypt data stored at rest. You can configure your Amazon S3 buckets to automatically encrypt objects before storing them if the incoming storage requests do not have any encryption information. Alternatively, you can use your own encryption libraries to encrypt data before storing it in Amazon S3.
Configuration Management Database CMDB
Problem Management
Versatile ITSM solution
Multilingual Supports
Extensible Architecture