Zammad Ticketing System on Ubuntu

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About

Zammad is an open-source, web-based ticketing system developed to help organizations manage customer support and IT service requests efficiently. Designed with usability and performance in mind, Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook.

Running seamlessly on Ubuntu, Zammad enables support teams to handle tickets, automate workflows, and collaborate effectively. It offers features such as:

  • Ticket Management with customizable workflows and statuses

  • Multi-Channel Support: Integrates with email, chat, social media, and phone systems

  • User Roles and Permissions for fine-grained access control

  • Full-Text Search powered by Elasticsearch

  • Audit Trails and Logging for compliance and accountability

  • Knowledge Base Integration to reduce support load

  • REST API for automation and third-party integration

  • LDAP/Active Directory Integration for user management

  • Real-Time Updates with WebSockets

  • Responsive UI for desktop and mobile use

Zammad supports secure deployment with HTTPS, offers regular updates, and can scale with your organization’s needs. It’s ideal for use by IT departments, customer service teams, and managed service providers (MSPs).

You can subscribe to Mautic, an AWS Marketplace product and launch an instance from the product’s AMI using the Amazon EC2 launch wizard.

To launch an instance from the AWS Marketplace using the launch wizard

  • Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/
  • From the Amazon EC2 dashboard, choose Launch Instance. On the Choose an Amazon Machine Image (AMI) page, choose the AWS Marketplace category on the left. Find a suitable AMI by browsing the categories, or using the search functionality. Choose Select to choose your product.
  • A dialog displays an overview of the product you’ve selected. You can view the pricing information, as well as any other information that the vendor has provided. When you’re ready, choose Continue.
  • On the Choose an Instance Type page, select the hardware configuration and size of the instance to launch. When you’re done, choose Next: Configure Instance Details.
  • On the next pages of the wizard, you can configure your instance, add storage, and add tags. For more information about the different options you can configure, see Launching an Instance. Choose Next until you reach the Configure Security Group page.
  • The wizard creates a new security group according to the vendor’s specifications for the product. The security group may include rules that allow all IP addresses (0.0.0.0/0) access on SSH (port 22) on Linux or RDP (port 3389) on Windows. We recommend that you adjust these rules to allow only a specific address or range of addresses to access your instance over those ports
  • When you are ready, choose Review and Launch.
  • On the Review Instance Launch page, check the details of the AMI from which you’re about to launch the instance, as well as the other configuration details you set up in the wizard. When you’re ready, choose Launch to select or create a key pair, and launch your instance.
  • Depending on the product you’ve subscribed to, the instance may take a few minutes or more to launch. You are first subscribed to the product before your instance can launch. If there are any problems with your credit card details, you will be asked to update your account details. When the launch confirmation page displays.

Usage/Deployment Instructions

Step 1: SSH into your instance with username ubuntu and key pair to start the application

Username: ubuntu

ssh -i ssh_key.pem ubuntu@instance-IP

Step 2: Use your web browser to access the application at:

http://<instance-ip-address>

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24X7 support provided for all the customers.

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Submit your Query: https://miritech.com/contact-us/

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    Highlights

    • icon

      Ticket Management with customizable workflows and statuses

    • icon

      Multi-Channel Support: Integrates with email, chat, social media, and phone systems

    • icon

      User Roles and Permissions for fine-grained access control

    • icon

      Full-Text Search powered by Elasticsearch

    • icon

      Knowledge Base Integration to reduce support load

    Application Installed

    • icon Linux
    • icon Java