An AWS product SugarCRM - Transformative CRM powered by Miri Infotech. SugarCRM is the world’s largest open source CRM (Customer Relationship Management) software. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.
We are configuring and publishing SugarCRM embedded pre-configured tool with LAMP and ready-to-launch AMI on Amazon EC2 that contains SugarCRM, Apache, MySQL, Linux, PHP (LAMP).
You can subscribe to SugarCRM, an AWS Marketplace product and launch an instance from the SugarCRM product's AMI using the Amazon EC2 launch wizard.
Open the URL:http://<instance ip address>
Step 1: Open Welcome screen
Click on Next button
Step 2: Initial System Check
Show Initial System check screen
Click on Next Button
Step 3: License Acceptance
Check I Accept and click on Next Button
Step 4: Choose Install Type
Select Typical Install and click on Next button
Step 5: Database Type
Show MySql Click on Next Button
Step 6: Database Configuration
Host Name : localhost
Database Name : sugarcrm
Database Administrator User name: root
Databae Admin Password: <InstanceID>
Step7: Admin User Information
Fill Password<InstanceID> , Display Name, Real Name, Email.
Click on next button
It will popup verifying DB Credentials
Click on I Accept button
Step 8: Site Configuration
Application Admin name : admin
Admin Password: <InstanceID>
Click on Next button
Step 9: Confirm settings
Click on Install button
Step 10: Perform Setup
Click on Next Button
Step 11: Product Registration (optional step)
Click on Next Button
Step 12: It will show Welcome Login Screen
After Installation, SSH using root user is disabled. ubuntu is the sudo user with root privileges with access using the key pair created during launching the instance.
MYSQL can be accessed only with SSH
MYSQL User : root
Password :<InstanceID>
Note : You are not supposed to change it.
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It doesn’t really matter what web framework to choose for developing a CRM system: ASP.NET, Spring, AngularJS, Express, Symfony, Django or Ruby on Rails. All of them have enough capabilities to make your solution work stable, process data quickly and provide scalability opportunity if necessary. If you would like your CRM application to display geographical data and maps, we recommend you to go with Djangoframework. It hosts GeoDjango module that connects to PostGIS, which is PostgreSQL’s spatial objects module. Moreover, GDALfor spatial data and PIL for images are rich enough to cover all the needs of geo data displaying. Since JavaScript is becoming more powerful, we highly recommend to consider using MEAN (Mongo, Express, Angular, Node) stack for programming a CRM app. By using Angular’s Twitter bootstrap plugin, you can create good-looking UI. Node with its multiple modules can manage server part at every step from authentication up to encryption.
The most popular modules are Sales, Marketing, and Service, however, these can be modified or go under other names, for example: Client Management, Order Management, Invoice Management, Events and Tasks Management, System Dashboard, etc.
On-premise CRM is run on computers within the premises of an organization. In this case all the data and information is stored inside the premises of the company, too. Cloud-based CRM software implies that the software and all relevant data, is accessible through the Internet and is displayed in a web browser. According to Gartner, by 2018, large organizations in mature markets will shorten the CRM replacement cycle by two years by moving to Software-as-a-Service model. Nowadays, everything is going into a cloud, and we would recommend not to stand against this. Heroku and Amazon Web Services are proving to have really good system administration and hosting capabilities. Heroku is a bit pricey, but once you subscribe, you can forget about server maintenance at all. Amazon AWS, namely S3 service, will ensure that all your data can be accessible worldwide and with download lightning speed, no matter how many people are calling your CRM server at the same time. Not every company needs to have both applications. However, the combination allows large companies to mix the vital data from each system and get a comprehensive business outlook.
Normally, analytics section in CRM is represented by reports and dashboards helping you to collect and visualise your customer data, engagement levels, sales reps productivity, won/lost opportunities ratio, to name a few. Integration with external analytical services such as Google Analytics, or Talend is also available.
To keep your data safe and sound just follow these basics: Let the specialist conduct security health check before CRM deployment to find vulnerabilities and prevent possible hacker attacks. Define access levels within your organization: set up the basic access to all the records for everyone in the system and impose restrictions on access to specific records, functionality, and workflows depending on the roles and human resource hierarchy. Keep track of user logins based on IP, API, or browser. Set up password defaults to make CRM users create a complex password and change it every 3-6 months. Regularly audit the system against the security regulations.
Depending on the type of CRM, there are several options available: Custom modules (sections) and fields. You can create a new section in CRM or remove default unnecessary ones and pick the fields to feature the module. Custom fields. You can create fields of any type (textbox, email, checkbox…) Custom UI/UX design. You can add or reorder the sections and fields on each layout, set up the navigation, add quicklinks. Custom workflow. You can map your processes across the CRM ecosystem, set alerts, data compliance checks, verifications, etc.
Integrated set of over 40 tools Web-based, Easy to use, Intuitive, and no Training Necessary No licensing cost, only customization and support chares
Easy Set-Up and Administration Customer Relationship Management Sales Force Automation Track Sales Opportunities Customer Service Tracking
Advanced Reporting Corporate Calendar Work Flow & Contract Management Create Quotes & Invoices Manage Customer Information Share Customer Information with Co-Workers Email Campaign Management